At Back Restore, we are pleased to offer FREE standard shipping on all orders.
Processing & Tracking
- Order Tracking: Every order includes tracking. As soon as your package is dispatched, we will send you a confirmation email containing your tracking number and a link to monitor your delivery.
- Tracking Updates: Please allow up to 48 hours after receiving your email for the carrier to update the tracking information.
- Track Your Order: You can track your package directly on our Order Tracking Page using your tracking number.
Taxes & Custom Duties
Orders shipped internationally may be subject to import duties, taxes, and fees levied by the destination country’s customs authority. These additional charges are the responsibility of the customer. For specific details on local import policies, please contact your regional customs office.
Lost, Damaged, or Stolen Packages
We carefully inspect and pack every item before it leaves our facility. Once a shipment is handed over to the courier, delivery timelines and physical handling are managed by the carrier.
- Damaged or Lost in Transit: If your package is damaged during transit or fails to arrive, please file a claim directly with the shipping carrier. You can also notify our team at [email protected], and we will gladly assist you in following up with the carrier.
- Stolen Packages & Address Errors: Back Restore is not responsible for packages stolen after verified delivery, or for order delivery issues caused by incorrect shipping information entered at checkout. Please double-check your shipping details prior to placing your order.